Podcast by Rob Cummings
Your Broker Admin
A shortform Podcast providing info, tips & updates for Mortgage Broker Admin staff & solo Brokers and the occasional chat with industry guests.
Hosted by Rob Cummings of MBES Australia
Your Broker Admin
Latest episodes
15 September 2026
What Makes a Great Loan Officer? Sonal Rajani Shares What She's Learned
This week on Your Broker Admin, I’m joined by award-winning Senior Loan Officer Sonal Rajani from Jabsons Finance to explore what makes a great Loan Officer and share what she’s learned over eight years in the industry.
Sonal’s journey is anything but conventional, taking her from fashion design and destination weddings in India to mortgage broking in Australia. We talk about the habits and skills that have shaped her approach, taking ownership of the client experience and some valuable nuggets for those newer to Broker Admin and Loan Officer roles.
And just maybe, Dad got his way after all?
The Reviews Wrap-Up returns to business as usual with interest savings and a conversation with a strong Broker advocate, while this week’s History Bite brings together two very different moments in American history, separated by exactly 300 years.
00:00
24:20
08 September 2026
What Can Happen When You Revisit 51 Client Loans?
This week on Your Broker Admin, I look at what can happen when you revisit 51 existing client loans, along with the latest Reviews Wrap-Up and the impending disappearance of Suncorp.
The Reviews Wrap-Up delivers a compelling outcome from proactively revisiting existing loans, plus a client conversation highlighting just how much circumstances can change over time.
This week’s Humpday Helper confirms the departure of Suncorp. And yes, there may be just a little opinion thrown into this particular lender update.
Plus, September 9 brings together a king who chose the wrong side and a major step forward in capturing historical moments in this week’s History Bite.
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09:51
01 September 2026
Do Client Reviews Need Big Wins to Add Value?
This week on Your Broker Admin, I ask whether client reviews really need big wins to add value, featuring the latest Reviews Wrap-Up and an important ANZ Broker Portal update.
The Reviews Wrap-Up highlights how everyday reviews can still deliver interest savings, new lending opportunities and valuable client conversations without anything particularly spectacular happening.
This week’s Humpday Helper tackles ANZ’s new Broker Portal support staff access and how the new multi-Broker setup actually works.
Plus, September 2 takes us from a city-changing disaster to the curious case of eleven days that simply vanished from the calendar in this week’s History Bite.
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12:20
25 August 2026
Reviewed That Client's Loan Before? Why Consistency Matters
This week on Your Broker Admin, I explore the importance of consistency in client reviews, featuring the latest Reviews Wrap-Up, a practical ME Bank update and another History Bite.
Consistency isn’t just about maintaining relationships. It’s about staying connected as life changes and creating opportunities for the right conversations at the right time.
The Reviews Wrap-Up highlights how inconsistent reviews can mean clients miss opportunities, while this week’s Humpday Helper looks at ME Bank’s new cashback offer for eligible borrowers requiring LMI.
Plus, a look back at a remarkable prediction from the world of astronomy and the launch of a small car that became a motoring classic.
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10:14
18 August 2026
Mortgage Brokers: Spending Too Much Time Collating Client Reviews? Cynario Has a Solution
This week on Your Broker Admin, I’m joined again by Cynario co-founder & CEO Michael Richardson for his latest quarterly update.
We look at new functionality designed to simplify the client review and marketing process, Cynario’s move into agentic AI, increasingly complex policy research and the growing use of the technology across lenders.
And if you’ve ever wondered what Jack Russells and Border Collies have to do with AI, Michael can enlighten you on that too.
Plus, there’s another History Bite and the latest Reviews Wrap-Up for the week ending 14 August 2026.
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32:08
11 August 2026
Is Waiting Until Clients Are Ready Costing You?
This week on Your Broker Admin, I explore whether waiting for clients to be ready could be costing you, featuring the latest Reviews Wrap-Up and a practical Beyond Bank update.
Clients don’t always need to be ready to act today. Sometimes the most valuable conversations happen well before a decision needs to be made.
The Reviews Wrap-Up highlights how starting conversations early can help uncover future opportunities, give clients more time to understand their options and create better outcomes.
Plus, a look back at examples of innovation and one seemingly godly event in this week’s History Bite.
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10:20