Podcast by Rob Cummings
Your Broker Admin
A shortform Podcast providing info, tips & updates for Mortgage Broker Admin staff & solo Brokers and the occasional chat with industry guests.
Hosted by Rob Cummings of MBES Australia
Your Broker Admin
Latest episodes
18 August 2026
Mortgage Brokers: Spending Too Much Time Collating Client Reviews? Cynario Has a Solution
This week on Your Broker Admin, I’m joined again by Cynario co-founder & CEO Michael Richardson for his latest quarterly update.
We look at new functionality designed to simplify the client review and marketing process, Cynario’s move into agentic AI, increasingly complex policy research and the growing use of the technology across lenders.
And if you’ve ever wondered what Jack Russells and Border Collies have to do with AI, Michael can enlighten you on that too.
Plus, there’s another History Bite and the latest Reviews Wrap-Up for the week ending 14 August 2026.
00:00
32:08
11 August 2026
Is Waiting Until Clients Are Ready Costing You?
This week on Your Broker Admin, I explore whether waiting for clients to be ready could be costing you, featuring the latest Reviews Wrap-Up and a practical Beyond Bank update.
Clients don’t always need to be ready to act today. Sometimes the most valuable conversations happen well before a decision needs to be made.
The Reviews Wrap-Up highlights how starting conversations early can help uncover future opportunities, give clients more time to understand their options and create better outcomes.
Plus, a look back at examples of innovation and one seemingly godly event in this week’s History Bite.
00:00
10:20
04 August 2026
Beyond The Chicken Little Effect: Are We Assuming The Worst?
This week on Your Broker Admin, I explore how our own perception of situations can shape the way we view what’s possible, featuring the latest Reviews Wrap-Up and another Bonus History Bite.
The Reviews Wrap-Up highlights client conversations that challenge the Chicken Little effect, reminding us that the full picture isn’t always visible at first glance.
Plus, a look back at two examples of confronting unjust authority and the significant consequences that followed in this week's History Bite.
00:00
09:08
28 July 2026
Formidable Forces, Consistency Matters & Clearing Up NAB Confusion
This week on Your Broker Admin, I unpack NAB’s recent and somewhat confusing communications around home loan repayment frequencies and Direct Debits, including what you need to know when managing client expectations around weekly repayments.
I also cover the Reviews Wrap-Up for the week ending 24 July 2026, featuring interest savings, a lending opportunity that could easily have been missed, and the value of consistent review conversations in uncovering new opportunities.
Plus, there’s another Bonus History Bite featuring two very different examples of formidable forces.
00:00
12:04
21 July 2026
Finding New Routes, Sounding Boards & AMP Changes
This week on Your Broker Admin, I cover the Reviews Wrap-Up for the week ending 17 July 2026, featuring steady results, interest savings, new lending opportunities and relationship-building client conversations.
I also share an update on upcoming AMP fee changes in this week’s Humpday Helper.
Plus, there’s another Bonus History Bite featuring two stories of exploration, including the first European crossing of Canada and a pioneering solo flight around the world.
00:00
09:55
14 July 2026
Endings & Beginnings, AML Changes & The Power of Just Asking
This week on Your Broker Admin, I cover the latest Reviews Wrap-Up for the week ending 10 July 2026, including the conversations and questions that continue to uncover value for clients.
I also dive into the recently released AML/CTF changes and the questions around retention of photo ID documents in this week’s Humpday Helper.
Plus, there’s another Bonus History Bite featuring Napoleon’s final chapter and the beginnings of Boeing.
00:00
12:45