Your Broker Admin

A shortform Podcast providing info, tips & updates for Mortgage Broker Admin staff & solo Brokers and the occasional chat with industry guests. Hosted by Rob Cummings of MBES Australia

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Latest episodes

01 September 2026

Do Client Reviews Need Big Wins to Add Value?

This week on Your Broker Admin, I ask whether client reviews really need big wins to add value, featuring the latest Reviews Wrap-Up and an important ANZ Broker Portal update. The Reviews Wrap-Up highlights how everyday reviews can still deliver interest savings, new lending opportunities and valuable client conversations without anything particularly spectacular happening. This week’s Humpday Helper tackles ANZ’s new Broker Portal support staff access and how the new multi-Broker setup actually works. Plus, September 2 takes us from a city-changing disaster to the curious case of eleven days that simply vanished from the calendar in this week’s History Bite.

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12:20

25 August 2026

Reviewed That Client's Loan Before? Why Consistency Matters

This week on Your Broker Admin, I explore the importance of consistency in client reviews, featuring the latest Reviews Wrap-Up, a practical ME Bank update and another History Bite. Consistency isn’t just about maintaining relationships. It’s about staying connected as life changes and creating opportunities for the right conversations at the right time. The Reviews Wrap-Up highlights how inconsistent reviews can mean clients miss opportunities, while this week’s Humpday Helper looks at ME Bank’s new cashback offer for eligible borrowers requiring LMI. Plus, a look back at a remarkable prediction from the world of astronomy and the launch of a small car that became a motoring classic.

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10:14

18 August 2026

Mortgage Brokers: Spending Too Much Time Collating Client Reviews? Cynario Has a Solution

This week on Your Broker Admin, I’m joined again by Cynario co-founder & CEO Michael Richardson for his latest quarterly update. We look at new functionality designed to simplify the client review and marketing process, Cynario’s move into agentic AI, increasingly complex policy research and the growing use of the technology across lenders. And if you’ve ever wondered what Jack Russells and Border Collies have to do with AI, Michael can enlighten you on that too. Plus, there’s another History Bite and the latest Reviews Wrap-Up for the week ending 14 August 2026.

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32:08

11 August 2026

Is Waiting Until Clients Are Ready Costing You?

This week on Your Broker Admin, I explore whether waiting for clients to be ready could be costing you, featuring the latest Reviews Wrap-Up and a practical Beyond Bank update. Clients don’t always need to be ready to act today. Sometimes the most valuable conversations happen well before a decision needs to be made. The Reviews Wrap-Up highlights how starting conversations early can help uncover future opportunities, give clients more time to understand their options and create better outcomes. Plus, a look back at examples of innovation and one seemingly godly event in this week’s History Bite.

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10:20

04 August 2026

Beyond The Chicken Little Effect: Are We Assuming The Worst?

This week on Your Broker Admin, I explore how our own perception of situations can shape the way we view what’s possible, featuring the latest Reviews Wrap-Up and another Bonus History Bite. The Reviews Wrap-Up highlights client conversations that challenge the Chicken Little effect, reminding us that the full picture isn’t always visible at first glance. Plus, a look back at two examples of confronting unjust authority and the significant consequences that followed in this week's History Bite.

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09:08

28 July 2026

Formidable Forces, Consistency Matters & Clearing Up NAB Confusion

This week on Your Broker Admin, I unpack NAB’s recent and somewhat confusing communications around home loan repayment frequencies and Direct Debits, including what you need to know when managing client expectations around weekly repayments. I also cover the Reviews Wrap-Up for the week ending 24 July 2026, featuring interest savings, a lending opportunity that could easily have been missed, and the value of consistent review conversations in uncovering new opportunities. Plus, there’s another Bonus History Bite featuring two very different examples of formidable forces.

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12:04